Mastering the art of transparent and empathic communication
What we do
Custom communication training solutions to prepare you and your team to navigate conversations in harm disclosure, peer support and conflict resolution.
VIRTUAL
TRAINING
Engage your team in a customized
virtual training session. Faculty and highly skilled actors role-play enactments
and provide communication-oriented
feedback.
LIVE
ENACTMENT
TRAINING
Offer your team a customized
in-person training with our experts.
Employees learn through role-play
enactments, group discussion and
individual feedback
AD-HOC
COACHING
Schedule a consulting session to help
employees prepare for difficult conversations as they arise
VIDEO
TRAINING MATERIALS
Work with our film production
team to create your own video
training course
Impact
x5
73%
60%
A study from the New England Journal of Medicine showed patients who believed that their healthcare providers were not transparent about a medical error were more than five times as likely to consider a lawsuit compared to patients who believed that their healthcare providers were honest (65% vs. 12%).
In an investigation of the effectiveness of empathy training for skills related to breaking difficult news in healthcare, the number of participants who exhibited each of the 14 measured communication skill sets, including use of silence, naming emotions and expressing respect for the patient, increased across all skill sets by as much as 73%.
A study published in BMJ Quality and Safety found that healthcare providers who received social support after involvement in an adverse event had lower levels of anxiety and depression. Specifically, healthcare providers who received social support had a 60% reduction in symptoms of depression compared to those who did not receive support.
